firstadvantage
Bilingual Senior Customer Success Manager (Canada Remote)/Gestionnaire Principal(e) de la Réussite Client Bilingue (Télétravail au Canada)
At a Glance
- Location
- On, Canada
- Employment
- contract
- Compensation
- his position is approximately $85,000 - $100,000 CAD. This range reflects our
Key Requirements
Required Skills
Domain Knowledge
- Automation
- Education
Benefits & Perks
éfinir des attentes mutuelles. Engagement envers le service dans un
Requirements
Minimum:
Proven ability to proactively identify and solve complex problems.
Success communicating ideas, and presenting and influencing others.
Work in a team environment.
Responsibilities
Provide responsive customer service and establish and maintain effective customer relationships to ensure maximum client satisfaction retention and market penetration of FADV employment screening products/solutions for mid-size organizations. Monitor client account activity, satisfaction levels and other key indicators for issues and opportunities. Proactively pursue solutions to issues or capitalize on opportunities at the earliest possible stages. Maintain all required business records for assigned clients. Promote sales opportunities, and track product/revenue trends, and competitive threats. Focus efforts to provide superior service and solutions to both new and existing customers.
Relationship development and management
Serve as primary point of contact for assigned clients (approximately 15-20 clients).
Proactively monitor activity, service levels and client satisfaction to identify issues or opportunities at the earliest possible stages.
Proactively pursue problem resolution and product/service expansion that maximizes the customer experience.
Develop and deliver presentations of FADV products and services.