VCA AI Platform, Product and Design Director

Basic Qualifications:

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Demonstrated success in AI agent prioritization and collaboration with tech teams.

Preferred Qualifications:

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Extensive experience in product management, UX/UI design, and platform development in technology-driven environments.

Work Hours:

Varies upon the needs of the department.

Travel Requirements:

This position requires travel 5-10% of the time.

Mental/Physical Requirements:

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

The Director, Platform Product and Design is responsible for leading product management of the platform’s user experience (UX/UI), ensuring intuitive interfaces, workflow customization, and accessibility features. This role defines publication rules for agent outputs—including formatting standards, approval workflows, and branding guidelines—to guarantee professional and compliant deliverables. The Director collaborates on feature prioritization, user testing, and iterative design, making the platform seamless and consultant-friendly.

Key Responsibilities:

User Experience Leadership: Own the end-to-end product management for platform UX/UI, focusing on intuitive design, workflow customization, and accessibility.

Publication Standards: Define and enforce publication rules for agent outputs, including formatting standards, approval workflows, and branding guidelines to ensure high-quality, compliant deliverables.

Agent Prioritization: Collaborate with stakeholders to prioritize platform agents based on user needs, business goals, and technical feasibility.

User Testing & Iterative Design: Lead user testing initiatives and champion iterative design processes to continuously improve platform usability and consultant experience.

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.