Analytics Lead, SCC

2+ years of hands-on technical experience in a data science role or equivalent analytical role in a high growth startup

Proficiency in SQL and Python with ability to independently break down large datasets and synthesize inputs from multiple sources

Extended health and dental coverage options, along with life insurance and disability benefits

Mental health benefits

Family building benefits

Child care and pet benefits

Access to a Lyft funded Health Care Savings Account

RRSP plan with company match to help save for your future

Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals

Develop frameworks and scalable processes to drive decision-making and prioritization

Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time

Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements

Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience

Monitor and diagnose KPI performance and present findings to senior leadership