CapitalRx
Help Desk Manager
At a Glance
- Location
- Denver, Colorado, United States
- Experience
- 1–2 years
- Posted
- 2026-02-23T14:08:52-05:00
Key Requirements
Required Skills
Domain Knowledge
- Legal
- Medical
- Regulatory
Requirements
4+ Years of experience in a Help Desk role (preferably in a medium or larger company.)
A customer-oriented approach to problem resolution
Experience supporting Mac hardware/OSX in a Help Desk environment
Experience supporting remote users in a distributed environment
Experience with Jira Service desk or a similar ticketing system
Experience with Office 365 suite
Responsibilities
The Help Desk Manager leads the Denver IT team responsible for resolving technical issues, ensuring timely and high‑quality service delivery to end users. They oversee daily operations, implement support best practices, and drive continuous improvement to enhance user satisfaction and system reliability.
Train and mentor Help Desk 1 and 2 personnel
Partner with IT Director to perform personnel management tasks for Help Desk staff
Work as an escalation resource for Help Desk 1 and 2 personnel
Drive customer problem resolution via systemic solutions (MDM, scripting, etc.)