Customer Experience Associate

A strong understanding of excellent service standards.

Experience supporting end users within the early-stage startup world or technology retail.

Medical, Dental, and Vision insurance

401(k) Retirement Plan

Annual Company Wide Bonus

Flexible Vacation Policy

Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)

Monthly Internet Stipend

At Parachute Health, we believe technology has the power to transform healthcare, making it more efficient and accessible for all—especially patients.

As a Customer Experience Associate, you’ll play a vital role in ensuring healthcare providers, suppliers, and patients receive the support they need to navigate our platform with ease.In this role, you’ll develop a deep understanding of the healthcare landscape while providing outstanding customer support.

You’ll become an expert in the Parachute Platform, assisting users through phone, chat, and email while troubleshooting issues and ensuring seamless order management.

Whether it’s answering questions, problem-solving in real time, or collaborating with internal teams to improve workflows, your work will have a direct impact on patient care.

As a Customer Experience Associate, you will:

Provide excellent ongoing service through empathy, active listening skills, scrappy resourcefulness, and a desire to ensure the best possible outcome for all patients.

Basic understanding of Microsoft applications and Google Workspace.

Desire to work in a startup environment with a proactive and hungry mindset, and able to pivot quickly based on company needs.

Creative, out-of-the-box problem solver.

Strong organizational skills.

An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape.

A positive attitude.