Merchant Success Manager

You have 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption

You have 1+ years of experience in Outbound Sales being held to DTT minimums

You have 1+ years of experience in business operations or related setting

You have experience in prior Outbound sales, account management, portfolio management, or related roles

You have experience using Salesforce or similar CRM tools

You are versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level

As a

Merchant Success Manager (MSM)

, you will play a critical role in supporting and growing DoorDash’s SMB restaurant partners. You will manage a high volume book of ~500 merchants, building long-term relationships and helping restaurant owners improvise their performance on the platform. Through consistent outbound calls, email outreach, and data-driven conversations – you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue.

You’ll be accountable for hitting weekly and quarterly KPIs — including outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. This role is ideal for someone who enjoys fast-paced, high-volume merchant engagement, uses data to drive decisions, and feels energized by work that blends sales, account management, and operations.

We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business related necessity.

The Inside Account Management team is part of DoorDash’s SMB account management engine.

We are dedicated to the retention, satisfaction, and growth of 8,500+ high-impact restaurant partners. From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash. We pride ourselves on being data-driven, collaborative, and deeply committed to championing small business success.