Customer Engineer

3+ years of experience with on-premise or cloud Data Unification solutions.

3+ years of experience supporting enterprise products in SaaS in a customer-facing role.

3+ years of experience with Public Clouds AWS/GCP/Azure and their services.

3+ years of experience with REST APIs and integration tools.

3 + years of previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications.

Experience in data management, master data management, analytics, and big data platforms and technologies.

Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health.

They also play a key role in sharing knowledge to enhance overall customer satisfaction and product improvement.

Handle complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge.

Resolve all categories of customer technical issues (questions, tasks, and problems) through diligent research, reproduction, and troubleshooting per the organizational goals.

Provide high-quality customer engineering assistance that results in high customer satisfaction.

Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.