Head of Infrastructure and Employee Services

Bring 15 years of experience leading IT Infrastructure Technology and Operations, including 5 years in senior management at VP or Senior Director levels.

Lead enterprise service support roles, overseeing multiple leaders in large-scale firms.

Demonstrate extensive expertise in planning, designing, and implementing scalable XaaS-based solutions and on-premise IT infrastructure with 24/7 global support services.

Demonstrate expertise in managing a worldwide IT infrastructure and support team using agile practices and Site Reliability Engineering (SRE) methodology.

Demonstrate expertise in AI/ML, GenAI solutions, and their application in Service Desk or IT support environments.

Gain practical experience in aligning infrastructure and operations with frameworks such as NIST, SOX, SOC, and other industry standards.

Minimum:

$194,900.00

Maximum:

$426,300.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

Leading a global team to oversee, operate, and support essential corporate IT services and product engineering labs, including Identity and Access Management (IAM).

Managing EndPoint solutions, Unified Communications, Service operations, and multiple XaaS-based applications effectively.

Focusing on Infrastructure as Code while leveraging artificial intelligence and automating employee services to enhance efficiency and streamline processes effectively.

Identifying and driving strategic investments aimed at reducing technical debt effectively and efficiently.

Enabling Zoom-on-Zoom while collaborating with product teams to deliver essential input on feature gaps and product-related issues.

Analyzing business requirements to design and optimize system functionalities for improved operational efficiency and scalability.

Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

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