Partner Program Manager

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00.

Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 - $154,700.00.

This position is needed to drive an exceptional experience for our Systems Integrators (SIs), Independent Software Vendors (ISVs), Resell, and Technology partners.

This role focuses on optimizing partner onboarding, managing partner communications, supporting our partner tech stack and key vendor relationships, and executing strategic initiatives that enhance the partner journey.

If you have experience in partner management, program development, and communication strategy, this role offers an exciting opportunity to make a significant impact in our partner ecosystem.

Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience.

Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs.

Collaborate with marketing to drive engagement through partner events and certifications.