Enterprise Customer Success Manager

5+ years in a SaaS Customer Success, Account Management, or other client-facing role working with a high volume of clients

Demonstrated experience managing commercial conversations– renewals, upsells, and negotiations

Excellent CRM hygiene and documentation habits (HubSpot experience a plus)

Experience with a mission-driven company (e.g.

education, healthcare, nonprofit-adjacent SaaS)

Experience with a mission-driven company (e.g.

Stakeholder Engagement & Cross-Functional Execution: Manage multi-stakeholder projects across the customer lifecycle — coordinating internal teams (Product, Support, Implementation) and external stakeholders (clinical, operational, and executive) to keep initiatives moving and commitments on track.

Value Realization: Establish clear success goals, including high product adoption and high platform utilization, and own delivery of those goals.

Proactively identify opportunities for upsell.

Voice of the Customer: Be a strategic "voice of the customer" thought-partner for our internal teams (product, marketing, sales) to recognize potential improvements for Motivity’s Product experience.

100% Renewals: Own renewals for your partners end-to-end, including commercial negotiation and forecasting risk ahead of the cycle.

Drive Adoption, Enablement & Scalable Success: Support ongoing training and onboarding of new users within existing accounts.

Passion for shaping systems and processes, and thinking critically about how to scale success without sacrificing the human touch

Strong relationship-building and communication skills, including executive presence

Comfortable navigating complex organizations and influencing stakeholders

Excellent CRM hygiene and documentation habits (HubSpot experience a plus)