Director, Credit & Accounts Receivable

Design and implement scalable, tech-driven collections strategies across early, mid, and late-stage delinquency

Oversee and refine all collections processes including payment reminders, delinquency management, bankruptcy and account suspension

Collaborate with revenue management to ensure processes for assessing and documenting collectibility risk and compliance are seamless

Develop credit strategies to proactively identify and remediate emerging portfolio hot-spots

Drive continuous process improvements through automation and workflow redesign

Manage and coach collections team by leveraging performance analytics, behavioral insights, and real-time dashboards to drive accountability, improve recovery rates, and enhance customer experience

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our

Leadership Commitment,

guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone.