Customer Quality Technician (Contract)

3+ years of experience in customer-facing quality roles within the automotive, commercial vehicle, or EV industries.

Preferred: Experience with last-mile delivery fleets, EV systems, telematics, remote diagnostics, and new vehicle launches.

Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”).

This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information.

Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.

Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Serve as the primary quality liaison between Harbinger and Upfitter, representing the customer’s voice on product and service quality.

Lead investigations of customer-reported quality issues, driving timely, data-based root-cause analysis and corrective/preventive actions.

Coordinate cross-functional teams (engineering, manufacturing, service) to resolve quality concerns and communicate progress transparently.

Analyze field performance and warranty data to identify systemic issues and develop improvement strategies.

Conduct Vehicle Buy-Off (VBO) inspections and audits to verify quality compliance at upfitter and production sites.

Support deployment of the Harbinger Quality Operating System (HQOS) to enhance reliability, serviceability, and customer satisfaction.