Senior Market Communications & Ticketing Manager

On-Event & Post-Event

Understand processes and procedures for all possible changes to guests, guest programmes and travel

Onsite change management and distribution of changes / updated reports to relevant parties

Support the Project Director with post event reconciliations, as required

Managing guest feedback post event and reporting, as required

Reporting to

: Project Director, Fuse Events Team

Fuse is seeking an experienced Ticketing & Market Communications Lead with a passion for Sport & Entertainment, to join a team delivering a major Rugby World Cup 2027 sponsorship for one of our clients – Asahi Super Dry.

The Market Comms & Ticketing Manager will play a key role in the management of Asahi’s partnership with World Rugby. With proven experience in major events, ticketing, guest management systems and guest registration, the role will lead the relationship with client and rightsholder, providing strategic guidance and insight to set up the partnership from a ticketing and communications perspective.

You will have two direct reports who will support you in the requesting, ordering, confirming and distribution of all tickets for Asahi across all 52 matches as well as the day to day management of the ticketing & guest management system, proactive communication with markets aa well as the management of a shared inbox.

The ideal candidate will have a positive & flexible can-do attitude, be comfortable managing conflicting priorities and workloads. A working knowledge of World Rugby ticketing systems is preferred but not essential.

Culturally Connected, Seriously Effective.

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports.  These connections make our clients more memorable - the key to unlocking effectiveness.

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Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com.

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