Chief of Staff to the Chief Customer Officer

Proven ability to build trust and alignment across C-suite and functional leaders

Proven experience as a Chief of Staff, Strategy Leader, or Operations Leader supporting a CCO, or senior executive — ideally within a SaaS or technology organization

Demonstrated success leading or influencing global, cross-functional initiatives spanning Customer Success, Professional Services, Support, and Operations

DEIB improves our workforce, enhances trust with our partners and customers, and drives business success.

Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader.

Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.

The Chief of Staff to the Chief Customer Officer (CCO) is a critical role that combines strategic leadership and operational excellence to be a trusted advisor and recognized leader on the team.

This role serves as an extension of the CCO, driving cross-functional alignment and execution of the CCO’s most important priorities across the Customer Success organization.

This role requires a customer-centric mindset with the ability to lead through influence, operate across complex global functions, and drive measurable outcomes in customer health, AI initiatives, and customer engagement.

The ideal candidate views this role as a high-impact opportunity to develop comprehensive leadership experience across the post-sales journey and gain exposure to enterprise-level decision-making.

Strategic Partnership & Leadership

Lead or co-lead Post-Sales transformation programs, including building and scaling initiatives focused on increasing customer health, engagement, and AI