Senior Customer Success Manager, Canada (French speaking)

Confident operating independently, navigating strategic accounts, and aligning customer needs with organizational goals

Comfortable managing technical and strategic issues, leveraging internal partnerships to drive outcomes

Effective communicator with the ability to present complex ideas clearly across a range of audiences

Adaptable and proactive in dynamic, fast-paced environments with a continuous improvement mindset

As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts. You will lead success planning, drive adoption and engagement, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support. Your work will have a direct impact on retention, satisfaction, and account growth, and you’ll contribute insights to help evolve customer and internal processes.

Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight

Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities

Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments

Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts