Customer Support Representative I

2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner

Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service

Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments

Use judgment within defined practices and procedures

Maintain solid customer relationships by handling their questions and concerns with speed and professionalism

Be accessible and available to multiple customers

Establish priorities and communicate rationale and time-frame clearly to customers

Suggest articles to the knowledge base in an effort to promote self-help for our customers