IT Support Engineer II

4-7+ years of experience in IT support, IT operations, or end-user support engineering

Demonstrated fluency with AI tools (e.g., ChatGPT, Claude, Gemini) to increase speed, quality, and efficiency in day-to-day troubleshooting, documentation, and process improvement

Strong, hands-on expertise with A/V systems and conference room technology

Strong working knowledge of MDM platforms (JAMF or comparable)

Hands-on experience with IAM/identity platforms such as Okta, including employee onboarding/offboarding and access reviews

Experience building automations using low-code/no-code tools such as Zapier, n8n, or Okta Workflows

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

Own end-to-end A/V setup, maintenance, and troubleshooting for all conference rooms and event spaces, serving as the go-to expert for A/V systems and ensuring a seamless in-person and hybrid meeting experience for employees and leadership

Manage the full employee lifecycle from an IT perspective, including onboarding and offboarding, access provisioning, and account deprovisioning across core systems

Support asset management in collaboration with the team, including tracking, deployment, and quarterly inventory audits to maintain accurate hardware records

Build and maintain automations using low-code/no-code tools (e.g., Zapier, n8n, Okta Workflows) to streamline recurring IT processes and reduce manual ticket volume

Help manage hardware lifecycle

Provide white-glove and highly responsive IT support to executive leadership, anticipating needs and minimizing disruption