Telehealth Triage Nurse

Scheduling and Licensure

Full time work with a commitment of 32-40 hours per week and the opportunity to pick up additional shifts when available at your own discretion

Part time work may be considered with open availability

Shift work type schedule that could include mornings, days, evenings, nights, weekends, holidays and occasional split shifts

Our current major hiring need is for shifts that would fall between

06:00am ET and 22:00pm ET daily

Our nurses provide telephone triage and health advice to callers across the United States remotely from the comfort of their own home using world renowned Schmitt-Thompson protocols and provide nursing care advice virtually to patients. Calls received can vary greatly in subject matter and complexity. In addition to triage calls, we receive questions requesting information on medical conditions, medications, diagnostic tests, etc., and provide patient support through addressing their medical questions and concerns. Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data. All calls are documented electronically, and all telephone encounters are recorded.

Provide telephone triage and advice to callers to assist them in making timely medical decisions

Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients

Promptly complete confidential medical records as per company documentation standards

Provide clear and concise information and direction during patient encounters

Previous telephone triage experience using electronic triage software and computerized medical protocols will be considered an asset

Experience using the Barton Schmitt/David Thompson guidelines will be considered an asset

Strong communication skills

Strong clinical assessment skills

Strong computer skills within a Windows environment and keyboarding ability

Bilingual English/Spanish will be considered an asset