Part Time Customer Care Specialist

2+ years of experience in technical support and troubleshooting required

Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.

Outlook) and related communication tools (e.g CRM).

Familiar with Mac OS

Automotive industry or Electric Vehicle (EV) experience highly desired

$21 - $25 USD

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Additional Compensation and Benefits

: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

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Handling Customer Support Cases

: Providing technical assistance through Phone, Email, SMS and Chat inquiries.

Responding to customer concerns with urgency and ownership for resolutions.

Evaluating troubleshooting Processes

: Assessing compatibility between new and updated technology with existing systems.

Testing System Functionality