Customer Service Support Representative - Hybrid

What's Required

Associate's degree, preference given to a degree in finance, business, and/or healthcare.

OR two years of experience in a healthcare, financial or customer service setting.

Are you Munson Material? Apply today!

This position is hybrid, will require you to come onsite as needed.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

A Day In The Life

Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.

Responsible for data accuracy and input on Star.

Interviews in person or by phone, patients and relatives requesting payment arrangements or assistance.

Resolves problems regarding insurance, lack of information, and provides financial assistance as required. Takes payments and makes payment arrangements on any unpaid balances. Verifies insurance benefits on problem accounts. Makes collection telephone calls. Handles incoming collection calls.

Works daily and weekly reports. Works delinquent payment plans. Dictates and sends collection letters as required. Handles problem patient correspondence.

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be

Munson Material.

To us, that means teammates who live by our values of

excellence, teamness, positivity, creativity,