Team Lead, Implementation

You have 2+ years of experience in customer-facing roles, ideally within SaaS or hospitality technology

You’re passionate about supporting others and enjoy mentoring teammates to help them grow

You’re a strong communicator, both in writing and speaking, and can navigate cross-functional conversations with ease

You’re detail-oriented and a critical thinker who can solve problems and keep projects on track

You thrive in fast-paced, collaborative environments and are comfortable adapting to change

You’re experienced with tools like Salesforce, Totango, or similar CRMs

In this role, you’ll lead a team of Implementation Partners who work closely with our clients to ensure they’re achieving success with the SevenRooms platform. You’ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption and long-term customer value. You’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.

Team Support & Coaching.

Lead a team of Implementation Partners across North America by providing day-to-day guidance, support, and coaching to ensure smooth client onboarding and consistent team performance.

Resource Coordination.

Partner closely with the Associate Manager to monitor team bandwidth, onboarding pipeline, and activating MRR to ensure projects are prioritized and resourced effectively.

The In-Store Onboarding team supports our clients through one of the most critical moments in their journey,  implementation. We are a global, collaborative group that thrives on setting clients up for long-term success by tailoring onboarding strategies to their unique needs. From in-store restaurant technology to advanced platform features, we ensure new partners are empowered and equipped to drive ROI from day one.