RRO Program Manager

Reverse Logistics & Operations Expertise:

Demonstrated proficiency managing complex reverse supply chain programs, RMA workflows, customer returns, and vendor repair or remanufacturing operations within fast-paced hardware environments.

Practical experience utilizing ERP and WMS platforms (such as SAP, Oracle, or NetSuite) alongside structured root-cause analysis techniques to optimize operational processes and resolve operational bottlenecks.

Cross-Functional Collaboration:

Strong communication and program management skills with a proven ability to align diverse cross-functional teams and external supply chain vendors around shared business outcomes.

Sustainable Supply Chain Knowledge:

$111,000

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$168,000 USD

WHAT YOU CAN EXPECT FROM US:

Innovation

: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

As our RRO Program Manager, you will lead and transform Everpure’s global reverse logistics network, optimizing the end-to-end lifecycle of returned products, refurbishment, repair, and remanufacturing.

Collaborating closely with Customer Support, Quality, Planning, Logistics, Finance, and external 3PL partners, you will convert complex reverse supply chain challenges into operational efficiency and strategic business value.

Your mission is to elevate the customer experience by accelerating turnaround times while driving cost recovery, regulatory compliance, and environmental sustainability across our hardware ecosystem.

End-to-End Reverse Supply Chain Optimization:

Partner with internal teams (Logistics, IT, Quality, Customer Support) and external 3PL and repair partners to design and refine returns routing, RMA workflows, and inventory disposition, directly reducing processing turnaround times and elevating customer satisfaction.

Performance & KPI Management: