Technical Account Manager - Strategy

Experience assessment of bespoke and deeply complex custom configurations that impact usability and customer workflows.

Experience with addressing customer escalations and relaying concise but efficient updates to the stakeholders.

Strong knowledge of Motive’s Products with a concentration on Compliance, Asset and/or Safety.

Excellent troubleshooting skills leveraging log parsing, SQL, scripting languages, and code review where needed.

Experience with hardware devices, firmware upgrades, change management and related testing practices.

Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.

Motive is looking for an experienced Senior Technical Account Manager (TAM)  to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers.

As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment.

Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment.

You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.

In this role, you will be adept at both building relationships and resolving issues at all levels within Technical Support.

Determine how to resolve technical issues -- what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption by collaborating with Product and Engineering teams.

Motive builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust Motive’s integrated platform to power their operations, prevent accidents and reduce costs.

At Motive, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. Motive is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.