Customer Care Expert

A customer service professional with at least 2 years of experience working in a client-facing role.

You have a strong emotional intelligence and the ability to navigate complex customer needs with empathy and professionalism.

You find meaning and pleasure in helping others succeed and are curious to know what really drives users.

You have strong critical thinking skills and ability to maintain focus and productivity during extended periods.

You can maintain composure and exercise sound judgment under routine work pressures.

You hold yourself to high-performance standards, and work to improve constantly and are confident about taking responsibility and ownership.

You'll be part of the Customer Care Guild, a team of experts dedicated to helping Wix users succeed. By providing support across various channels, our team ensures users have the tools and guidance they need to make the most of Wix's products. We thrive on collaboration, feedback, and a shared passion for helping users achieve their goals.

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As a Customer Care Expert at Wix, you'll be the trusted guide for our users, helping them achieve their goals and resolve issues while growing online. You'll provide high-quality support using a mix of product knowledge, problem-solving, and AI-powered tools across phone, chat, and email.

In your day-to-day, you will:

Work within a highly organized environment, following a clear daily schedule to ensure consistent and timely support for our users.

Manage a high volume of contacts across multiple channels like emails, chat and phone.

De-escalate and resolve complex or sensitive situations with empathy and clear communication.

Document user interactions accurately and thoroughly in designated systems in real time for tracking and follow-up purposes; navigate multiple software tools simultaneously while engaging with customers.