Manager, Enterprise Customer Success

Enterprise Leadership:

2 to 5 years of experience in an Enterprise leadership, team lead, or management role within a business-to-business environment.

A solid, proven professional background operating within a B2B SaaS subscription model is strictly required.

Technical Product Depth:

A highly technical SaaS background.

You must possess the capacity to rapidly learn multi-product ecosystems and guide a technical CS team through complex software environments.

Application deadline: 7/12/2026.  This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit

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We are seeking a high-energy, technically grounded Manager of Enterprise Customer Success to lead, coach, and scale our Enterprise CSM team.

In this role, you will serve as the core tactical and strategic anchor for your team, stepping in to provide decisive guidance when they face complex customer environments.

You know how to dissect your own work, define and tweak operational processes, and hold your team accountable to high-performance standards.

You will directly impact our bottom line by driving retention, reducing churn, and actively pushing expansion and upsell motions across our enterprise accounts.

Drive Team Production:

Take absolute ownership of an Enterprise CSM team, managing daily, weekly, and quarterly production targets to consistently hit and exceed retention and growth metrics.