Support Engineering

Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving continuous product improvement.

In this Level 3 support role, you will root-cause escalated issues, collaborate cross-functionally to ensure fixes are implemented, and keep all stakeholders informed throughout.

If you love digging into complex technical problems, working at the intersection of engineering and customer impact, and making a measurable difference on product quality — we would love to hear from you!

1–3 years of experience in software development or technical support engineering within a software or engineering organization

Proficiency in SQL and at least one of: Python or JavaScript

Proven ability to diagnose and troubleshoot technical issues across both hardware and software platforms

As a Support Engineer, your key area of responsibility will be acting as the Level 3 escalation point between customer-facing support teams and Geotab’s software development engineers — owning complex issues from identification through resolution and closing the loop with all parties.

You will be responsible for diagnosing and troubleshooting technical issues across software and hardware platforms, leveraging your skills in SQL and Python or JavaScript to identify root causes and drive solutions.

You will maintain detailed records in the ticketing system, manage multiple open issues simultaneously by asking targeted questions to quickly isolate root cause, contribute to technical troubleshooting documentation, and use data analytics to surface trends in support inquiries.

You may also provide on-site support to resellers and customers and participate in a rotating on-call schedule when applicable.