INTERNAL APPLICANTS ONLY - Sales Support Specialist (Hybrid)

3+ years of experience in sales operations, customer success, project coordination or a related customer-facing operational role

Proven experience managing customer rollouts, deployments or installation-based projects with multiple stakeholders

Strong understanding of white-glove service delivery and high-touch customer experiences

Demonstrated ability to coordinate cross-functional teams including Sales, Logistics, Installation and Operations

Experience with inventory management, order processing or logistics coordination preferred

Commitment to ensuring an impeccable, end-to-end customer experience, with a strong focus on service quality, attention to detail and customer satisfaction throughout the project and installation life cycle

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization

at an hourly rate between $22.35-$30.04 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

Bonus eligible

We are currently seeking a Sales Support Specialist to join our team.

This role sits at the intersection of Sales Operations and Customer Success, driving seamless customer rollouts, white-glove installation experiences and operational excellence.

You will partner closely with Sales and cross-functional teams to manage customer projects end to end—ensuring every deployment is executed smoothly, efficiently and with a premium-service mindset.

Support day-to-day Sales Operations by collaborating with Inside and Outside Sales to plan, coordinate and execute customer rollouts and project-based engagements

Serve as the primary point of contact for white-glove customer projects, acting as the operational liaison between customers, Sales, Installation, Logistics and internal stakeholders to deliver a seamless, high-touch experience

Own the execution of assigned sales territories and customer projects, proactively managing timelines, inventory readiness, logistics and installation coordination to ensure successful outcomes

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.