Customer Resolutions Manager

8+ years of experience in automotive service operations, customer relations, or executive escalation management; premium or luxury brand experience preferred.

Proven track record managing sensitive customer cases, including financial restitution, goodwill, or legal mediation.

Deep understanding of dealership operations, warranty processes, and the customer ownership lifecycle.

Proficiency in CRM and case management platforms (e.g., Salesforce, JIRA, Smartsheet).

: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

$80,480

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$110,660 USD

Regional Escalation Management:

Lead end-to-end ownership of executive-level customer cases within an assigned U.S.

region—ensuring swift, thorough, and transparent resolution across retail, service, and product channels.

Serve as the primary contact for mediation and pre-litigation cases (including compensation and buyback requests), coordinating with Legal, Service Operations, and Field Quality teams.

Social & Digital Escalations:

Monitor and triage regional escalations stemming from