Agent Designer (Canada based)

BS/MS degree in Interaction Design, Linguistics, Human-Computer Interaction, Artificial Intelligence, Computer Science, or another related field

Foundational Python knowledge: variables, lists, loops, conditionals, and functions

Experience working with large language models (LLMs) and Generative AI

Strong focus on creating great user experiences, with meticulous attention to detail and consistency

Ability to explain and distill complex ideas using clear and inclusive language

Ability to craft conversational and UX copy that guides users naturally through their journeys, reducing friction at every step

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Participation in the company’s employee share options plan

🏝 Flexible PTO policy

📚 Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers

🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🏥 Healthcare plan: We offer health insurance through Allianz. Full details on the plan will be shared with you on your first day

Designing the customer experience of AI agents, from simple FAQ answers to long and complex conversations

Implementing and maintaining agents using our own platform, Agent Studio, as well as Python and other tools

Obsessing over metrics to assess performance and customer satisfaction - making sure everything you do is measurable and having a big impact

Listening to how real customers interact with your agents, and prioritising the right things to make each interaction even better

Helping our engineering team ensure that our implementations of Generative AI are effective, accurate, and safe

🏝 Flexible PTO policy

📚 Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers

🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🏥 Healthcare plan: We offer health insurance through Allianz. Full details on the plan will be shared with you on your first day

🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.