Senior Service Technician, Service Operations, Labs

4+ years of service work experience

Curiosity and an inclination for all things mechanical and repair

Strong communication and documentation skills

Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus

Experience with JIRA, MaintainX, and other service tools and systems is a major plus

Valid U.S. drivers license required and a successful completion of MVR required

You will be a fundamental and experienced member of the Service Operations team at DoorDash Labs. You will complete more advanced diagnostic and repair work to maximize uptime, supporting our overall fleet utilization goals. You will report to the Associate Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on-site role with expectations of 100% in-office in Mesa, AZ.

Execute any Senior Service Technician task and:

Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data

Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision

Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!