Customer Engineering Manager

Proven ability to lead, develop, and scale a technical team (5+ direct reports) in a customer-facing environment

Strong understanding of modern data pipelines, ETL/ELT patterns, and data integration architectures. You can evaluate architectural tradeoffs and drive technical decisions

Experience building and operationalizing implementation processes for complex enterprise software deployments, including managing multiple concurrent customer engagements

Experience with relational databases and data-driven systems

High proficiency in SQL (2+ years)

Strong analytical and problem-solving orientation, including root cause analysis and the ability to turn recurring issues into systemic improvements

100% paid employee health benefit options (including medical, dental, and vision)

401(k) with employer funded match

Unlimited Vacation

Commuter Benefits

Paid parental leave

Catered lunch on Fridays

Customer Engineering sits at the intersection of engineering and client delivery, owning the technical execution that turns our platform into a live, production system for each biopharma customer. This role sits within the Engineering team and interfaces closely with the Client Solutions and Engineering teams. Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance. This role is in person 4x a week in our office in Nomad and will involve some travel (<10% of time).

Team Leadership & Development:

Manage, mentor, and grow a team of 5+ Customer Engineers. Set clear expectations, run effective 1:1s, and create career development paths that retain strong technical talent.

Delivery Quality & Customer Satisfaction:

Own the quality bar for all customer implementations and ongoing technical support. Establish and track KPIs around implementation timelines, data accuracy, customer satisfaction, and issue resolution.