Associate Software Support Specialist

Customer service experience.

Knowledge of basic payroll/accounting principles is helpful although not required.

Basic understanding of logical syntax.

Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service.

Prioritize, analyze, and manage multiple inquiries from clients.

Advance product knowledge by reviewing new functionality and testing new product issues.

Advocate for the client and ensure the software meets their business needs.

Modify existing form definitions; use programming to manipulate data