Consultant, Conversational Design

3+ years of experience design, or business analysis work experience

Customer-facing consulting experience

Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar

Adaptable to use different design tools as required

Ability to collaborate within a cross-functional team to create rich end user experiences

Comfortable presenting design deliverables to business stakeholders

Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation

Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels

Lead requirement gathering, ideation workshops and client design sessions

Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective

Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions

Create client-facing deliverables with a specialized focus on conversational interaction and experience