acuityinternational
Casual Customer Care Specialist I (Rails)
At a Glance
- Location
- 8600 Astronaut Blvd - Cape Canaveral, Florida, United States
- Employment
- Part time
- Posted
- 2026-07-27
Key Requirements
Required Skills
Domain Knowledge
- Medical
Requirements
Customer service experience
with the ability to toggle between multiple platforms.
High level of organization and detail oriented
Experience with medical terminology
Responsibilities
This casual/part-time position is responsible for providing administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit.
Follow different protocols for each program. Adheres to program specific protocols, processes, and policies.
Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.
Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.
Contact providers regarding missing or incomplete examination results.
File, scan, and retrieve exam results to include laboratory, medical, and final determinations.