Customer Service Product Liaison

1+ years of Product Liaison or customer service work experience.

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Customer service soft skills, people skills, empathy, and the ability to make justifiable decisions.

Strong interest in providing great customer experiences

Provide feedback to the Supervisor, and Senior Manager

Strong interest in apparel and product knowledge

Our investment in you:

At Vuori, we’re proud to offer the following to our employees:

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Generous Vuori Discount & Industry Perks

What you’ll get to do:

Respond to inquiries regarding defects and product discrepancies.

Use a case-by-case approach to assess each customer's unique concern.

Confirm defective items and/or provide alternate solutions to non-defective products.

Input replacement orders into the backend system and submit them daily.

Stay up to date on new product details.

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.