iriumspain
GENESYS CLOUD ENGINEER - INGLES - REMOTO
At a Glance
- Experience
- 7+ years
Key Requirements
Required Skills
Domain Knowledge
- Automation
- Engineering
Requirements
3-7+ years in contact-center/telephony development or systems engineering
At least 2 years working specifically with Genesys Cloud or equivalent CCaaS.
Experience with Servicenow, Jira and Confluence
Contrato indefinido con IRIUM
Retribución flexible
Banda salarial: Según valía y experiencia (30-35K)
Responsibilities
Develop and maintain customer experience flows in Genesys Cloud Architect.
Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services.
Implement routing logic, automation, and configurations for voice and digital channels.
Troubleshoot issues, optimize performance, and ensure platform stability.
Participate in testing, documentation, and deployment activities following development best practices.
Support continuous improvement of the contact center platform and related processes.