catonetworks
Sr. Customer Success Manager
At a Glance
- Location
- Denver, Colorado, United States
- Experience
- 5+ years
- Compensation
- e, at the time of posting, is $160,000 - $200,000. Cato operates from a high pl
- Posted
- 2026-06-26T14:54:48-04:00
Key Requirements
Domain Knowledge
- Cybersecurity
- SaaS
Benefits & Perks
clude health/vision/dental insurance, 401(k), stock options, Health Savings/
Requirements
5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
Experience in full commercial negotiations as well as some technical escalation
Experience and exposure working with networking or security software solutions
Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
Responsibilities
Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells