Technical Support Representative II

1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms

Proficient with Windows operating systems, mobile devices and cloud-based solutions.

for clients with varying levels of IT knowledge and skillset

1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms

Proficient with Windows operating systems, mobile devices and cloud-based solutions.

for clients with varying levels of IT knowledge and skillset

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones.

This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

Reports to: Manager of Technical Support

Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.

Build and maintain subject matter expertise of all Axon products, solutions, and policies.

Assist customers utilizing problem solving skills and customer empathy.