Enterprise Select Implementation Consultant

6+ years of experience in a senior Customer Success, account management, or strategic consulting role.

Enterprise SaaS experience preferred.

Experience supporting or working with technical products.

Excellent consultative skills with experience in end to end system implementations.

Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.

Diplomacy, tact, and poise under pressure when working through customer issues.

Samsara’s Select Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products.

We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets.

Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution.

Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others.

All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship.