Inside Customer Success Manager

2-3+ years of experience as a Customer Success Manager in the software industry, working with large enterprise accounts and driving successful SaaS adoption.

Also open to Account Managers and Business Development Representatives looking to move into Customer Success.

Ability to drive the people, process, and technology aspects of a software solution to ensure adoption and value realization.

Able to manage a high volume of customers and work at pace; thrives on variety and a fast-moving environment.

Strong customer-facing and presentation skills.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.e kept confidential according to EEO guidelines.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan.  We provide our US employees with

100% covered company benefits

that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

This role is to support the growth of the Nexthink business in the globally by driving the adoption and use of the Nexthink platform.

The focus of the Customer Success Managers is to own and drive the customer success plan and ensure customers realize the value of their investment in Nexthink.

This is a strategically important role focused on our mid-market segment, and requires a technical background and a structured, organized, and diligent approach to succeed.

You will also be expected to build executive relationships with customers and partners alike with proven experience in doing so.

This is a key position within the Internal Customer Success team and the successful candidate will be expected to work collaboratively with Sales, Solution Consulting, Professional Services, Customer Support and Product teams to drive positive customer outcomes,operational success and upsell opportunities.

Aligned to approximately 55 customers, own and execute the Customer Success Plan for each account to ensure Nexthink becomes part of daily operations as a strategic initiative and delivers maximum value to the customer.

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.