Manager 1, Technical Account Management - New York

, ideally within a technical or post-sales organization

Comfortable leading teams of customer-facing  technical professionals

Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges

Confident leading customer-facing conversations and navigating escalations with empathy and clarity

Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance

Best-in-breed onboarding and leadership enablement

Generous global benefits

Intra-departmental mentor and buddy programs

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Ongoing professional development, leadership training, and career pathing

An inclusive company culture with access to Community Guilds and Inclusion Talks

Lead and coach a team of

up to 6 Technical Account Managers,

Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution

customer-facing engagements

when appropriate, including escalations, strategic reviews, and key account discussions

Drive account strategy discussions focused on product adoption, expansion, and services delivery