Product Operations Lead

8 years of experience in product operations, program management, or a similar role in a B2B SaaS environment.

You've seen what good looks like at scale.

A track record of improving how product teams work—not just running processes, but making them meaningfully better.

You can earn trust and drive alignment with engineers, designers, PMs, sales reps, and executives—without needing to own every outcome yourself.

Strong analytical chops.

You're comfortable with data, dashboards, and using metrics to tell a story and drive action.

We're looking for a Product Operations Lead to help our product organization run at its best.

You'll report directly to our SVP of Product & Design and work at the intersection of product, engineering, design, sales, and customer success—making sure the right information reaches the right people at the right time, and that our teams can focus on building great software.

We have strong product and engineering teams, solid planning rhythms, and a release process that works.

What we need is someone who can take what's working, make it better, fill in the gaps, and bring the operational rigor that helps a growing company keep shipping with speed and clarity as we scale.

We need to person who keeps our product machine well-tuned and empowers everyone else do their best work.

You'll be building the function itself from scratch, but you'll be doing it within a product org that already has strong foundations.

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

Improving the velocity and stability of software releases, without the fear of end customer outages

Delivering targeted experiences by easily personalizing features to customer cohorts

Maximizing the business impact of every feature through the ability to experiment and optimize

Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types