Customer Success Engineer

5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies

Strong understanding of Networking and Security fundamentals

Experience in working with multiple Network vendors (e.g.

A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)

Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world class post-sales technical leadership to our client base.

Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies

Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures

Walking customers through the various stages of adoption with Forward Networks Platform

Working directly with our internal Product Management, Engineering, Sales and Marketing teams.