Director, Renewals

Experience running a successful renewals management team

Deep understanding of the renewal cycle and sales processes

Deep understanding of SaaS and Enterprise Sales business model with an understanding of customer lifecycle measures and SaaS revenue streams.

Data-driven with a dedication to process improvement

Strong reputation working with inter-disciplinary teams as being innovative, accountable, reliable, and able to thrive in a constantly changing environment

Passion for process and experience scaling processes

Manage a team of renewal specialists

Lead in the vision and strategy of Global Renewals

Manage operating procedures for the renewal team and continuously iterate on processes to drive efficiency and impact

Own the renewal retention forecast and have detail on each account and the status of their renewal, report out directly to the Chief Customer Officer

Partner with Sales Vice Presidents and Customer Success Directors to manage escalated renewal issues

Motivate individuals and team to exceed objectives through leading by example, coaching, and mentorship