mqreferrals
Customer Experience Manager
At a Glance
- Location
- New York, United States
- Experience
- 5+ years
- Compensation
- r this position is: National: $123,000-$153,800 Premium: $133,100-$166,400 Pr
- Posted
- 2026-07-16T14:57:05-04:00
Key Requirements
Required Skills
Domain Knowledge
- Banking
- Education
- Finance
- Marketing
Benefits & Perks
-$180,900 Multiple health insurance options Flexible vacation time Retireme
Requirements
of experience in CX, client enablement, customer support, marketing or other client facing role within a fast-paced, service-oriented environment
Deeply rooted in customer centricity, with understanding of and empathy for customer needs and perspectives
Strong understanding of customer experience frameworks, including journey mapping, service blueprinting, and design thinking
CX metrics and VoC methodologies (e.g., NPS, CSAT, CES, FCR)
and how they inform strategy
Capable of operating autonomously and without an existing playbooks
Compensation & Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
National
: A baseline tier that applies to most of the geographic territory of the United States.
Premium
: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
Premium Plus