Billing Support Specialist

Proven experience in billing or a similar finance role

Strong understanding of accounting principles and billing processes

Remote-First:

We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.

Competitive Compensation:

We believe in hiring the best and paying accordingly. You’ll receive a

competitive salary that reflects your impact and expertise.

Paid Time Off:

As the Billing Support Specialist, you will play a crucial role in managing the financial health of the company.

You will be responsible for overseeing the billing process, ensuring accurate and timely invoicing, collaborating with internal teams to resolve any discrepancies, as well as working directly with customers to ensure billing accuracy.

While you'll have core responsibilities, a significant part of this role involves being a cross-functional player, ready to jump in and support teammates on various tasks across financial operations.

Invoice Generation: Process high-volume daily/monthly invoices, ensuring charges align with customer contracts and service agreements.

Account Maintenance: Manage customer master files, ensuring accuracy for billing addresses, tax-exempt certificates, and payment terms.

Customer Inquiry Management: Respond promptly to a high volume of customer billing inquiries, providing clear explanations of charges, invoices, and payment processes.

ApartmentIQ

is the all-in-one data platform powering smarter decisions across multifamily, covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company,

MavenAI

, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.