Department Coordinator

· Experience using Microsoft Office Suite

· Experience in a dispatch or other high volume administration field is a plus

· Must have excellent communication skills and focused on customer service

· Must have good time management skills, be organized and the ability to multi-task

· Represent the company in a professional manner

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· Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing

· Ensuring customer COD payments are collected prior to job completion

· Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets

· Run, review and manage department reports to ensure the department is meeting customer expectations and commitments

· Assist with billing paperwork and meeting customer billing document requirements

· Create and maintain service tickets to ensure service dates are met