Field Quality Engineer

Excellent interpersonal skills, with demonstrated success in professional customer and supplier interaction.

Team oriented proactive change agent with a hands-on, collaborative approach in implementing and maintaining operating disciplines while leveraging lean methodologies

Strong background in quality tools such as problem solving (9S/8D), strategy or A3 methodologies, FMEA, NCR, Deviations, CAPA.

Preferred to have data analysis background (MS Excel/Power-Bi or similar)

Johnson Controls International plc.

Competitive salary and bonus!

Paid vacation with additional paid holidays and sick time

Comprehensive benefits package including 401K, medical, dental, and vision care – available day one

On the job/cross training opportunities

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

The Field Quality Engineer will influence business bottom line results by leading, facilitating, and reporting Customer and Field related quality activities for each of our platforms.

This role will bring improved connection between the customer and our internal functional teams.

In this role, your responsibilities will include oversight of all quality related aspects for each equipment platform, primarily including failure analysis and data gathering based on customer provided feedback, resulting in the development of a clearly defined project pipeline - which will include analysis of factors that are utilized to define each project.

The role will coordinate information from Product Technical Support teams, Field Teams via warranty and other data, Customer Interactions and Field Technicians to define the specific elements to be fixed or changed to improve the overall customer experience.

This position will report to the Customer Product Quality Manager and is will be primarily located in the Airside Center of Excellence in York, PA.

Provide Field Quality leadership across assigned product families with a focus on driving improved customer quality experience across their assigned equipment portfolio.