Warehouse Operations Excellence Lead, Africa

At Zipline, getting a medical product to a patient safely and on time depends on far more than the flight itself.

Every product must be received correctly, stored at the right temperature, accounted for precisely, and fulfilled quickly and accurately.

Better warehousing means higher-quality service, greater customer trust, and faster delivery—because every minute we remove from picking and packing is a minute sooner that customers can receive the products they need.

As the Medical Warehousing & Fulfillment Lead, you will own the network-wide operating model for medical storage and order fulfillment across Zipline’s African network, which spans ~13 distribution centers today and is expected to grow to 30+ in the next few years.

Your work ensures inventory accuracy, cold-chain integrity, auditable controls, and fast, reliable fulfillment so clinicians get the right product, at the right temperature, on time.

This role bridges strategy and hands-on execution: you will design standards and systems centrally and spend significant time in the field coaching site teams, fixing root causes, and validating operational readiness.

Own the operating model and site standards for medical warehousing and fulfillment across a multi-country network: SOPs, quality gates, layouts, storage & cold-chain controls, tooling, and maturity expectations to support growth from ~13 to 30+ sites.

Set and own network-level performance targets (inventory accuracy, order fill rate, cold-chain compliance, picking/packing cycle time, on-time dispatch) and drive measurable improvement against those metrics.

Conduct regular field audits, cycle counts, and workflow observations; lead root-cause analysis and verification of corrective actions until issues are closed.

Design repeatable launch and upgrade packages (site layouts, racking, temperature-control design, WMS configurations, SOPs, training) so sites can be deployed and improved consistently and rapidly.

Translate clinical, regulatory, and product constraints into auditable, operator-executable controls; lead readiness for regulatory and customer audits and own corrective action closure.

Partner with Product and Engineering to define WMS, mobile tools, and automation requirements that remove operator burden and materially improve throughput and traceability; prioritize fixes by operational impact.