Technical Account Manager

Have 5+ years of experience in a client-facing technical role, preferably as a Technical Account Manager, Solutions Engineer, or Sales Engineer supporting enterprise customers

Have an understanding of IP Telephony, SIP/H.323, VoIP, audio/video codecs, and telecom infrastructure, including PBX, carriers, and networking protocols (UDP/TCP/IP)

Have Proven experience troubleshooting complex network environments, including firewalls, NAT, routing, and connectivity issues

Have hands-on experience with video conferencing and unified communications platforms such as Cisco/

, Lifesize, Microsoft

, and Microsoft 365, along with system administration experience across Windows, macOS, and Linux

Minimum:

$97,600.00

Maximum:

$225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

Serving as a technical subject-matter expert on Zoom’s architecture and video/audio collaboration space

Partnering closely with the customer account team to drive and strengthen the customer relationship

Be the primary point of contact to drive complex technical escalations towards timely resolution

Provide technical consultations for architecture integration and service optimization

Managing technical feature requests and requirements that are key to the customer’s success and process workflow

Developing a trusted technical advisor relationship with customers and providing recommendations based on the Zoom product suite to address their business needs

The TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with valuable resources that enable them to succeed with our solutions, and we effectively

manage internal procedures and collaborate across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.